We are looking for a Retail Specialist who will primarily be in-charge of securing sales, ensuring to meet the daily sales targets and client satisfaction, address issues or concerns, resolving them promptly and professionally, providing clarification and support to the Sales Team personnel as required. Furthermore, overseeing the sales floor and ensuring that displays are appropriately maintained to attract customers.
Key Responsibilities
- Plan and coordinate new product launch plans to ensure targeted dates are met and ensure product and display requirements are provided.
- Forecast any future needs for promotions or sales and develop/recommend exit strategies for surplus and obsolete stock.
- Propose/develop innovative schemes to increase Retail sales.
- Coordinate and communicate with internal and external stakeholders to ensure that assortment recommendations are understood and effectively executed.
- Responsible for line reviews, updates and retail programs.
- Interact and collaborate with team members from Customer Care or Logistics Division on any issues that may affect future business.
- Builds customer relationships with various customer stakeholders.
- Providing product demonstrations to staff and clients and taking the lead in resolving complaints.
- Analyzing sales team performance and scheduling training/refresher sessions accordingly.
- Conducting market research and sharing findings with the team.
- Working alongside the team to draw up strategies to increase customer base.
- Setting sales targets and implementing incentives.
- Providing accurate sales forecasts and allocating resources so targets are met.
- Managing a network of vendors and suppliers.
- Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example.
- Keeping up-to-date with advancements in marketing.
Desired Requirements, Qualification and Experience:
- Must possess strong MS Office experience and advanced Excel
- Bachelor’s degree in Marketing or Business Administration or similar
- Strong analytical and critical thinking skills
- Excellent customer service and leadership skills
- Good negotiating skills and strong networking abilities
- Ability to diagnose problems and find solutions
- Strong degree of diplomacy and the ability to work with a range of different people
- Ability to remain professional
- Willingness to work overtime when required
- Self-starter that works independently, takes responsibility, “owns the job”
- Results focused and action oriented
- Proven ability to react to unusual competitive requests in a professional manner to maintain customer satisfaction.
- Proven understanding of forecasting systems and processes
- Detail oriented and strong organizational skills
- Pro-active in anticipating problems and recommending appropriate course of action
- Ability to learn procedures quickly and maintain them with a high degree of efficiency
- Excellent interpersonal and communication skills, a cooperative attitude, and the ability to hold matters in confidence
- Previous relevant experience required including experience with large retailers
- Minimum of 3-5 years of local experience with retailer systems
- Knowledge of supply chain processes would be an asset
Location: Kuwait
Visa type: Transferable Visa # 18
Applicants must be based in Kuwait
Valid Kuwait driver’s license
Interested candidates can send your relevant documents (CV, latest Work permit (Idn Amal copy), Company Authorized Signatory Copy (Etimad Tokia) to the below emails:
hrd@almailemgroup.com
careers@almailemgroup.com with the appropriate job position in the Subject.
