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From a humble beginning in 1960, we have grown to become a leader in the Automotive Business in Kuwait

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Cashier

We are looking for a Cashier to manage Retail transactions at our Retail Outlet for both cash and credit customers. This position will be reporting directly to the Divisional Accountant with a matrix reporting to Operations In-charge.

Key Responsibilities:

  • Able to account and handle cash effectively, efficiently, with integrity, and follow established and proper accounting procedures
  • Accountable for day-to-day cash collection & disbursement transactions. Reconcile the cash collection at the beginning & end of the shifts on a day-to-day basis and arrange to send the cash to Head Office Cashier, the next day along with transactions report
  • Handle both cash and credit customers
  • Knowledge of point-of-sale systems
  • Receive payment by cash, K-Net (Credit & Debit cards), payment links, cheques and issue the invoice/receipts
  • Process sales return transactions and handles cash, exchanges & refunds in a quick & efficient manner
  • Resolve customer complaints, guide them and provide relevant information
  • Manage and handle petty cash and ensure proper submission on a weekly basis
  • Be aware of marketing events and knowledge about coupon redemption
  • Knowledge about the Retail products
  • Co-ordination with Accountant on a regular basis
  • Provide support to Internal Audit team
  • Keep updated information about Company’s Accounting policies and internal audit SOPs
  • Contributes to team effort by accomplishing related results as needed

Job Requirements

  • Diploma/ Graduate
  • Knowledge about computer systems, electronic equipments, generating of payment links & basic accounting knowledge is required
  • 3-5 years work experience as a Retail Cashier or cashiering experience
  • Attention to detail with good numeracy skills
  • Ability to read & write English. Arabic speaking/reading knowledge will be an added advantage
  • Ability to work in a fast-paced, multi-faceted environment
  • Good communication, time management and problem resolution skills
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Readily adjusts schedule, tasks, and priorities when necessary to meet business needs
  • Gender: Female/Male
  • Location: Kuwait
  • Visa type: Transferable Visa # 18

 

Interested candidates can send your relevant documents (CV, latest Work permit (Idn Amal copy), Company Authorized Signatory Copy (Etimad Tokia) to email:

hrd@almailemgroup.com
careers@almailemgroup.com
with the appropriate job position in the Subject.

Retail Specialist

We are looking for a Retail Specialist who will primarily be in-charge of securing sales, ensuring to meet the daily sales targets and client satisfaction, address issues or concerns, resolving them promptly and professionally, providing clarification and support to the Sales Team personnel as required. Furthermore, overseeing the sales floor and ensuring that displays are appropriately maintained to attract customers.

Key Responsibilities

  • Plan and coordinate new product launch plans to ensure targeted dates are met and ensure product and display requirements are provided.
  • Forecast any future needs for promotions or sales and develop/recommend exit strategies for surplus and obsolete stock.
  • Propose/develop innovative schemes to increase Retail sales.
  • Coordinate and communicate with internal and external stakeholders to ensure that assortment recommendations are understood and effectively executed.
  • Responsible for line reviews, updates and retail programs.
  • Interact and collaborate with team members from Customer Care or Logistics Division on any issues that may affect future business.
  • Builds customer relationships with various customer stakeholders.
  • Providing product demonstrations to staff and clients and taking the lead in resolving complaints.
  • Analyzing sales team performance and scheduling training/refresher sessions accordingly.
  • Conducting market research and sharing findings with the team.
  • Working alongside the team to draw up strategies to increase customer base.
  • Setting sales targets and implementing incentives.
  • Providing accurate sales forecasts and allocating resources so targets are met.
  • Managing a network of vendors and suppliers.
  • Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example.
  • Keeping up-to-date with advancements in marketing.

Desired Requirements, Qualification and Experience:

  • Must possess strong MS Office experience and advanced Excel
  • Bachelor’s degree in Marketing or Business Administration or similar
  • Strong analytical and critical thinking skills
  • Excellent customer service and leadership skills
  • Good negotiating skills and strong networking abilities
  • Ability to diagnose problems and find solutions
  • Strong degree of diplomacy and the ability to work with a range of different people
  • Ability to remain professional
  • Willingness to work overtime when required
  • Self-starter that works independently, takes responsibility, “owns the job”
  • Results focused and action oriented
  • Proven ability to react to unusual competitive requests in a professional manner to maintain customer satisfaction.
  • Proven understanding of forecasting systems and processes
  • Detail oriented and strong organizational skills
  • Pro-active in anticipating problems and recommending appropriate course of action
  • Ability to learn procedures quickly and maintain them with a high degree of efficiency
  • Excellent interpersonal and communication skills, a cooperative attitude, and the ability to hold matters in confidence
  • Previous relevant experience required including experience with large retailers
  • Minimum of 3-5 years of local experience with retailer systems
  • Knowledge of supply chain processes would be an asset

 

Location: Kuwait

Visa type: Transferable Visa # 18

Applicants must be based in Kuwait

Valid Kuwait driver’s license

Interested candidates can send your relevant documents (CV, latest Work permit (Idn Amal copy), Company Authorized Signatory Copy (Etimad Tokia) to the below emails:

hrd@almailemgroup.com
careers@almailemgroup.com
with the appropriate job position in the Subject.

Customer Care Representative - Auto Spare Parts

We are looking to hire a professional Customer Care Representative who will play a pivotal role in ensuring that our Customers receive outstanding support and assistance. You will handle inbound calls from customers, addressing their queries, concerns and requests related to Auto Spare Parts, with a focus on Japanese and American Spare Parts.

Key Responsibilities

  • Customer Interaction: Receive and manage incoming calls from customers in a professional and courteous manner; Act as the primary point of contact for customers seeking information about Japanese and American Spare Parts; Listen attentively to customer inquiries, concerns, and requests.
  • Product Knowledge: Develop and maintain a deep understanding of our Auto Spare Parts inventory, with a focus on Japanese and American Spare Parts; Provide accurate information about product specifications, availability, pricing, and compatibility.
  • Issue Resolution: Assist customers in resolving issues, such as order discrepancies, product defects, by coordinating with relevant departments; Initiate returns or replacements as needed, ensuring customer satisfaction.
  • Order Processing: Process customer orders, ensuring accuracy and efficiency in order entry; Track and monitor order status, providing regular updates to customers.
  • Technical Support: Offer basic technical guidance and troubleshooting assistance to customers experiencing difficulties with Auto Spare Parts.
  • Documentation: Maintain detailed records of customer interactions, inquiries, and resolutions in the CRM system.

Desired Qualifications, Skills and Experience:

  • High school diploma or equivalent; college degree preferred
  • Bilingual: Fluent in Arabic and English
  • Prior experience in a customer service or call center role is a plus
  • Strong communication and interpersonal skills
  • Exceptional problem-solving abilities
  • Proficient in computer applications and CRM software
  • Ability to work well in a team and independently
  • Customer-focused mindset with a passion for providing excellent service
  • Added advantage – Knowledge of Auto Spare Parts, (Japanese and American Spare Parts)

Benefits:

  • Competitive salary and performance-based quarterly incentives
  • Comprehensive training and ongoing professional development

Location: Kuwait

Interested candidates can send your relevant documents CV, Passport Copy, Degree Certificates, Experience Certificates and any other Certifications to the below emails, with the appropriate job position in the subject

hrd@almailemgroup.com
careers@almailemgroup.com

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