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Terms & Conditions



TERMS AND CONDITIONS OF WARRANTY

Mandatory: Warranty Claims will only be processed against submission of the original invoice.
A copy will not be accepted.

TIRE

  • Warranty period from the date of the invoice is as follows:

    • Tire : 1 year
    • Tire Vibration : 10 Days
    • Tire Flat Spot :10 Days
  • Tires are warranted against manufacturing defects only, and settlement will be pro-rata based on remaining tread depth.
  • The warranty does not cover tires under the following condition:
    • Damages due to road hazards causing cuts/bulges on tire sidewall (inside or outside).
    • Repaired / Punctured tires or use of puncture sealants.
    • Irregular wear caused due to increase or decrease in air pressure, mechanical irregularity of vehicle & misalignment of wheels.
    • Flat spots due to long parking / hard braking.
    • Used in racing, drifting and any other service abuses.
    • Damage caused by touching vehicle hardware.
    • Tire mounted on non- genuine rim.
  • Warranty does not cover any consequential damages or losses to the vehicle, damages caused to third-party property, loss of time .
  • The maximum amount of warranty claim will not exceed the net price at which the tire was invoiced.
  • Customers are kindly requested to collect their old tires at the time of change. AlMailem Group is not responsible for storing the replaced tires, which will be destroyed immediately, based on Ministerial Resolution No. 117 of 2013 and its subsequent amendments No. 239 of 2015.
  • Invoice paid with acceptance of the terms and conditions are binding on the customer.

BATTERY

WARRANTY CONDITIONS

  • Battery is warranted for one year from the date of invoice against manufacturing defects only.
  • The total warranty period will be limited to 12 months from the first sale date including the replacement battery as the claim may be.
  • The warranty card with barcode, battery serial number, date of purchase, battery type and card number along with original invoice must accompany all claims arising within warranty period.
  • Bring the vehicle to vendor on which the claim battery is installed so that vehicle system can also be checked.
  • In case where the battery is replaced the defective battery becomes the property of the authorized distributor and no scrap rebate will be given for it.
  • The use of additives is not recommended, if anything is added to the electrolytes, the warranty will be null and void. Acid should not be added.
  • The right to determine whether a battery needs free replacement rests with authorized distributor.

WARRANTY DOES NOT COVER THE FOLLOWING

  • Discharged batteries that can be charged and returned to service.
  • Damage to case, cover or terminal caused by abuse negligence, freezing or improper installation.
  • Failure as a result of use in application other than recommended.
  • Any abuse tampering of card, sticker and invoice will cause cancellation of warranty.
  • Warranty will not be valid if the colour indication on the battery indicator (magic eye) is white.
  • Batteries which are damaged due to failure of vehicles, charging system, negligence, abuse accident or improper installation, short of electrolyte, low in density of electrolyte and bad regulator (Dynamo).
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